At IcedOut Jewel, we are committed to delivering your moissanite jewelry and watches safely and efficiently. Please read our shipping policy before placing an order.
1. Order Processing Time
Orders are processed after payment confirmation. Processing times may vary depending on product availability, customization, and order requirements.
Custom or made-to-order products may require additional processing time.
2. Shipping and Delivery Time
At IcedOut Jewel, our estimated shipping and delivery time is 10–12 business days. Delivery times may vary depending on the destination, customs clearance, and courier service.
Please note that unexpected delays may occur due to public holidays, weather conditions, or other circumstances beyond our control.
Once your order has been shipped, tracking information will be provided when available so you can follow your delivery.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated to you before shipment.
4. Order Tracking
Once your order has been shipped, we will provide tracking information when available. You can use this information to follow your shipment.
5. International Shipping and Customs
We may ship orders internationally, depending on the destination. International shipments may be subject to import duties, customs fees, and local taxes. These charges are the customer's responsibility unless otherwise stated.
6. Incorrect Shipping Address
Please ensure that your shipping address, email address, and phone number are correct when placing an order. Contact us as soon as possible if you need to correct your shipping details. Address changes may not be possible after dispatch.
7. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears lost, or arrives damaged, please contact us so we can assist you and coordinate with the shipping carrier where appropriate.
Please keep your order details and any relevant photos of damaged packaging or products.
8. Contact Us on WhatsApp
If you have any questions about your order, shipping, or delivery, please contact us on WhatsApp. Our team will be happy to assist you.
WhatsApp: +91 98249 43038
We are happy to help you with your IcedOut Jewel order.
